Privacy Policy

Introduction
At Proud 2 Clean, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect the data you provide through our website and booking forms, in compliance with the General Data Protection Regulation (GDPR).

1. Data We Collect
When you make a booking or enquiry, we may collect the following information:

  • Your name

  • Email address

  • Phone number

  • Address of the property to be cleaned

  • Payment details

  • Any additional information you provide in the booking form

2. How We Use Your Data
We use the information you provide to:

  • Process your booking and provide our cleaning services

  • Contact you regarding your booking or any changes

  • Send occasional updates, offers, or promotions (with your consent)

  • Improve our services and customer experience

3. Legal Basis for Processing Your Data
We process your data based on the following legal grounds:

  • Consent: When you tick the box agreeing to receive updates and offers

  • Contractual necessity: To fulfil your booking and provide our services

  • Legitimate interests: To improve our services and customer experience

4. Data Sharing
We will never sell your personal information. However, we may share your data with:

  • Payment processors for secure transactions

  • Third-party service providers assisting in our operations (e.g., email or SMS systems)

  • Legal authorities if required by law

5. Data Security
We take all reasonable steps to protect your personal information from misuse, loss, and unauthorised access.

6. Your Rights
Under GDPR, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.

  • Rectification: Request corrections to your personal information if it is inaccurate.

  • Erasure: Request the deletion of your personal data where applicable.

  • Restriction: Request that we limit how we process your data.

  • Objection: Object to the processing of your data for marketing purposes.

  • Data Portability: Request a transfer of your personal data to another organisation.

To exercise any of these rights, please contact us at Sales@proud2clean.co.uk.

7. Retention of Data
We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.

8. Cookies
Our website uses cookies to improve your browsing experience. You can manage your cookie preferences through your browser settings.

9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date.

10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at: Sales@proud2clean.co.uk.